Warm Home Networks

Warm Homes Network: "A community of partners with aligned objectives that leverage each other's capabilities to achieve a set of mutually beneficial outcomes"

The Supplier will recruit customers directly through their own marketing activities.

• The Service will deliver across and against 6 key interventions to support customers in vulnerable situations:
• Income maximisation and welfare benefit advice to provide access to financial assistance including in /out of work benefits.
• Advice and practical help to navigate the welfare benefit system including specialist level advice and casework to challenge decisions when and where appropriate.
• Debt advice and management through providing regulated debt advice including access to debt solutions.
• Money management through budgeting advice to increase resilience and providing information on digital tools which can increase financial capability.
• Housing advice to help people remain in their homes through challenging landlord decisions and disrepair issues such as control of mould and damp and to reduce household energy consumption where possible
• An increased customer ability to maintain health and well-being through raising awareness of Priority Service Register; the signs/ dangers of carbon monoxide and of what to do if clients suspect carbon monoxide; mobility, home safety and security.

Customers referred into the programme will be passed to the Supplier by the needs assessment co-delivery partners, and reporting on progress and outcomes will be shared by the Supplier at an agreed frequency.