Service Desk Certification (SDC) Programme
Maritime and Coastguard Agency
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Key details
Procurement
- 80510000 Specialist training services
What happened
Maritime and Coastguard Agency awarded this contract to CUSTOMERS INTERNATIONAL LIMITED Trading as Service Desk Institute worth £29,900 on 26 Aug 2025. The contract runs until 26 Aug 2028.
Description
This procurement is for the Service Desk Certification (SDC) Programme to be delivered by the Service Desk Institute (SDI). The programme will run over a period of three years and nine months and comprises 18.5 delivery days. SDI's certification is the only globally recognised, independently audited framework specifically designed for service desk operations. It is aligned with the Global Best Practice Standard for Service Desk and provides maturity benchmarking, structured improvement plans, and independent validation.
Expenses are recoverable in line with DfT Policy rates.
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External ID: fts-ocds-h6vhtk-058df5 • Added 6 August 2026