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NHS Workforce Transformation Solution - Electronic Staff Record (ESR) Services

NHS Business Services Authority

Awarded
services

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Key details

Contracting authority
Region
Newcastle upon Tyne
Delivery: UKC22
Contract value
Not stated by buyer
Submissions closed
Not stated by buyer
Published
7 February 2022

Procurement

Procedure type
Competitive procedure with negotiation
CPV classifications
  • 72222300 Information technology services

What happened

NHS Business Services Authority awarded this contract to Infosys Limited on 10 Oct 2025.

Description

This Prior Information Notice (PIN) is to inform organisations of a Supplier Market Engagement Event which the NHS Business Services Authority (NHSBSA) is hosting at 09:30 till 12:30 (BST) on Thursday 28 April 2022. (See II.2.14 Additional information below for invite details).

The event is related to the procurement and contract for the transformation and provision of the NHS Electronic Staff Record (ESR) Services. This follows from previous events held in 2021 and 10 March 2022.

It will focus on commercial considerations that will form the basis of the Invitation to Tender and Negotiate (ITTN) pack. These are expected to include updates on the Alpha / Proof of Concept phase, levelling of the playing field, finance and other commercial matters.

Full description

NHSBSA is considering its next steps in development of its procurement for the future NHS workforce solution.

NHSBSA engaged with the market in 2021 and March 2022, regarding the Discovery exercise, its findings and the Commercial content of the Outline Business Case.

NHSBSA wants to now consult with the market on the commercial considerations that will form the basis of the Invitation to Tender and Negotiate (ITTN) pack. These are expected to include updates on the Alpha / Proof of Concept phase, levelling of the playing field, finance and other commercial matters.

The Supplier Market Engagement Event, which NHSBSA is hosting, is at 09:30 till 12:30 (BST), Thursday 28 April 2022, via webinar only.

NHSBSA will be issuing a set of Request for Information (RFI) questions after the event. Depending on feedback from the RFI responses there may be follow up 1 to 1 discussions later.

ESR includes, but is not limited to, the provision of the following core services:-

— Payroll — Core HR (e.g. key personnel events; leave and absence; education, training and organisational structures; approvals, revalidations/fitness to practice) — Recruitment — Integrated Identity Management — Occupational Health — Finance — Learning Management (including eLearning) — Manager and Employee Self Service — Talent Management/Compliance Management — Data Warehouse — Management Reporting – Local and National — Inter Employee Authority Data Transfer Service. — Associated Framework Services (e.g. expenses solutions) — Total Reward Statements — Interoperability with other services and options (including NHS Jobs & NHS Pensions).

The ESR solution and related services are provided by the current provider under a managed service contract which, will run until August 2025.

The NHS ESR solution is one of the Workforce services provided by the NHSBSA and is an Oracle based workforce management tool for the integrated HR, payroll, learning management and business intelligence.

The Solution currently services over 1.8m employees in over 440 organisations. Additional information: All who registered or attended the 10 March 2022 event will receive the meeting link by email w/c 4 April. If not received by close Friday 8 April please contact as below.

In other cases, to be invited please email [email protected] with names, roles and email addresses of attendees.

Awarded supplier

Supplier
Infosys Limited
Award date
10 October 2025

Contact

Address
Stella House, Goldcrest Way, Newburn Riverside, Newcastle upon Tyne, NE15 8NY
Contact name
Paul Bath

Identifiers

Buyer reference
21_06_07
Notice ID
008651-2022
OCID
ocds-h6vhtk-032866

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External ID: fts-ocds-h6vhtk-032866 • Added 6 August 2026