Find a Tender Service
IT Help Desk Outsourcing
Office of Rail and Road
Awarded
services
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from Office of Rail and Road, and hundreds more across the UK public sector.
Key details
Contracting authority
Office of Rail and Road
Public authority - central government
Region
London
Sector
Contract value
£145,385ex VAT
Submissions closed
Not stated by buyer
Published
11 November 2025
Procurement
Contract period
1 October 2025 - 30 September 2026
0Possible extension to 30 September 2029 · 3 years, 11 months in total
Procedure type
Below threshold - unknown
CPV classifications
- 72253100 Helpdesk services
What happened
Office of Rail and Road awarded this contract to Stone Technologies Limited worth £145,385 on 18 Sept 2025. The contract runs until 30 Sept 2026.
Description
Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR). Services include incident resolution, password resets, desktop and printer troubleshooting, and escalation via phone, email, and ServiceNow portal. Optional onboarding, reporting, and extended hours support are available.
Awarded supplier
Supplier
Stone Technologies Limited
Companies House: 02658501Award value
£145,385
Award date
18 September 2025
Contact
Address
25 Cabot Square, London, E14 4QZ
Email
Identifiers
Buyer reference
ORR CT 25-49
Notice ID
072768-2025
OCID
ocds-h6vhtk-05de9f
Explore related tenders
External ID: fts-ocds-h6vhtk-05de9f • Added 6 August 2026