Tenant Satisfaction Survey
South Tyneside Borough Council
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Key details
Procurement
- 71355000 Surveying services
What happened
South Tyneside Borough Council awarded this contract to ARP RESEARCH LTD worth £46,785 on 18 Dec 2025. The contract runs until 31 Jan 2029.
Description
South Tyneside Council wishes to carry out a tenant satisfaction measures (TSM) survey to understand the views of our customers. The council currently has 16,000 tenancies.
We would like the successful provider to use the government's set TSMs questions as the basis for carrying out a tenant satisfaction survey with a representative sample of the council's tenants. The survey may need to be reviewed and amended should the content of the TSMs change during the period but must include:-
- Separate covering letter
- All required TSM questions
- Two additional open text questions
- Six demographic questions (9 options max per question, previously one A4 side)
Awarded supplier
Contact
Identifiers
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External ID: fts-ocds-h6vhtk-05e2c5 • Added 6 August 2026