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RM6181 - Contract Award - Consumer Advise and Information Phoneline

DESNZ & DSIT Group Commercial

Awarded
services
Price only

This tender has closed

The submission deadline for this contract has passed. There may be more active services tenders from DESNZ & DSIT Group Commercial, and hundreds more across the UK public sector.

Key details

Contracting authority
DESNZ & DSIT Group Commercial
central gov
Region
London
Delivery: United Kingdom
Sector
Data & Digital
Contract value
£1,369,832ex VAT
Submissions closed
Not stated by buyer
Published
19 January 2026

Procurement

Procedure type
Award procedure without prior publication of a call for competition
CPV classifications
  • 64000000 Postal and telecommunications services

What happened

DESNZ & DSIT Group Commercial awarded this contract to Hinduja Global Solutions UK Limited (HGS) worth £1,369,832 on 19 Jan 2026.

Description

To deliver the next phase of the Consumer Advice and Information (CAI) Phoneline service from March 2026. The service will provide impartial, expert energy advice and assisted digital support to consumers in England regarding clean heat and energy efficiency home improvements, helping consumers to understand and access government schemes, retrofit options, and energy-saving measures

Awarded supplier

Supplier
Hinduja Global Solutions UK Limited (HGS)
Award value
£1,369,832
Award date
19 January 2026

Contact

Website
https://www.gov.uk/government/organisations/department-for-energy-security-and-net-zero
Email
[email protected]

Identifiers

Notice ID
004274-2026
OCID
ocds-h6vhtk-060889

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External ID: fts-ocds-h6vhtk-060889 • Added 6 August 2026