East of England Crisis Text Support Service

The East of England NHS Collaborative Procurement Hub ("EoECPH"), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the "Authority") is intending to award a contract to a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.The host Contracting Authority is Cambridgeshire & Peterborough Integrated Care Board (ICB). The services to be provided under the Contract are for the benefit of all Integrated Care Boards and Integrated Care Systems within the East of England region:• NHS CAMBRIDGESHIRE AND PETERBOROUGH (C&P)• NHS NORFOLK AND WAVENEY (NWPC)• NHS SUFFOLK AND NORTH EAST ESSEX (SNEE)• NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES (BLMK)• NHS HERTFORDSHIRE AND WEST ESSEX (HWE)• NHS MID AND SOUTH ESSEX (MSE)

This notice is an intention to award a contract under the PSR competitive process.

The approximate lifetime value of the contract is £2,108,800 over the maximum 3 year contract duration (2+1 term).

The services are intended to be provided from 31/03/2026 until 30/03/2028, with an option to extend for a further 1 year period until 30/03/2029.

This is a new service for the East of England region. C&P ICB have an existing crisis text service provision, however this will be captured under this regional contract following this procurement process.

Description of Services

The East of England NHS Collaborative Procurement Hub (“EoECPH”), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the “Authority”) is intending to award a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.

The Crisis Text Service should provide urgent, confidential, and accessible support via text messaging for individuals of all ages experiencing a mental health crisis. This service aims to offer timely crisis text intervention, emotional support, and appropriate referrals to further care. It provides a support tool that can be seamlessly integrated into the NHS to address mental health crises effectively to ensure people do not fall between gaps across services.