BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
Westminster City Council
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Key details
Procurement
- 79342300 Customer services
- 79410000 Business and management consultancy services
- 79411000 General management consultancy services
- 79411100 Business development consultancy services
- 79415200 Design consultancy services
- 79419000 Evaluation consultancy services
- 33124110 Diagnostic systems
What happened
Westminster City Council awarded this contract to Human Engine LImited on 10 Feb 2026. The contract runs until 17 Jul 2026.
Description
Westminster City Council is seeking competitive bids for the delivery of this Customer Diagnostic. This approach ensures value for money, transparency, and alignment with procurement best practice.
Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.
For further details download the tender pack at: https://wcc.ukp.app.jaggaer.com/go/96179780019AFE7D8210
Awarded supplier
Contact
Identifiers
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View all →External ID: fts-ocds-h6vhtk-05f0f4 • Added 6 August 2026