MBC-1098 Customer Relations Management System
Melton Borough Council
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Key details
Procurement
- 72212445 Customer Relation Management software development services
What happened
Melton Borough Council awarded this contract to ieg4 worth £257,665 on 22 Jul 2025.
Description
Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following:
1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal.
2. To provide a seamless digital customer journey.
3. Integration with all back-office systems - open API's
4. Location mapping within service requests.
5. Statistics and analytical tool.
6. Low code development for online forms.
7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins.
8. Cross platform accessibility.
9. Cloud based system.
10. Permissions based access. Customer data migration and cleansing.
Awarded supplier
Contact
Identifiers
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