ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service
Rochdale Boroughwide Housing Limited
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Key details
Procurement
- 79512000 Call centre
What happened
Rochdale Boroughwide Housing Limited awarded this contract to MANGO DIRECT MARKETING LTD worth £192,419 on 3 Mar 2026. The contract runs until 31 Mar 2027.
Description
Rochdale Boroughwide Housing (RBH) is responsible for providing an emergency out of hours repair service to its customers, which is accessible, efficient, and effective.
Service to be Provided:
Call handling of repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays & RBH closure days (Christmas Period approximately the 24th Dec 3pm to 8am on the first working day in the New Year PLUS 10 additional days to be agreed per year).
Awarded supplier
Contact
Identifiers
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External ID: fts-ocds-h6vhtk-05f898 • Added 6 August 2026