TSM and Customer Feedback Surveying Services
Connexus Homes Limited
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Key details
Procurement
- 79311000 Survey services
- 79311200 Survey conduction services
- 79311210 Telephone survey services
- 79342310 Customer survey services
- 79342311 Customer satisfaction survey
What happened
Connexus Homes Limited awarded this contract to Acuity Research and Practice Limited on 2 Mar 2026. The contract runs until 31 Mar 2028.
Description
Connexus requires a qualified provider to design, deliver, and report on Tenant Satisfaction Measure (TSM) perception surveys in full compliance with the Regulator of Social Housing’s guidelines. Other satisfaction surveys will also be required such as new tenant surveys (up to 500 p.a.) and other service area feedback surveys, such as ASB, new kitchen/bathroom installations, and/or others as required. These are not expected to exceed 1,000 combined surveys p.a. (excluding TSMs).
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Craven-Arms:-Survey-services./P56N679C39
To respond to this opportunity, please click here:
Awarded supplier
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Identifiers
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View all →External ID: fts-ocds-h6vhtk-05f607 • Added 6 August 2026