Provision of TEN-2526-030 (PA2023) Crisis Management

Crisis management support to ensure robust preparedness, effective response, and continuous improvement in handling potential crisis events. To include quarterly horizon scanning briefings on crisis risks relevant to sectors like financial services and government, and the delivery of two crisis management drill exercises per contract year. Each drill must be supported by a detailed project plan, example assets, and thorough post-exercise debriefs and reports.

In the event of a real-life crisis, the vendor must provide facilitation and coordination support to the Crisis Management Team, along with examples of similar services provided elsewhere. Finally, dedicated account management is required, with a single point of contact and monthly review meetings to ensure effective delivery across all service areas.