ChatHealth Software
Cambridgeshire Community Services NHS Trust
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Key details
Procurement
- 85140000 Miscellaneous health services
What happened
Cambridgeshire Community Services NHS Trust awarded this contract to Leicestershire Partnership NHS Trust (LPT) worth £25,156 on 26 Feb 2026.
Description
ChatHealth is a secure messaging service which allows end service users to use their
smartphones and mobile devices to have two-way conversations with clinical teams. Using
ChatHealth helps clinical teams to provide timely and convenient access to confidential health
advice.
Full description
Key patient benefits include:
- Improved choice for service users about how to access healthcare.
- Overcomes stigma - contacts often begin anonymously.
- Easier access for vulnerable groups - e.g., improved uptake from adolescent males
compared with face-to-face clinics.
Value for money:
- Earlier contact, due to low barriers to access, prevents escalation to more costly
interventions.
- Released time to care if implemented with a triage model, only a small percentage of
messaging-based enquiries get escalated to face to face intervention.
- Improved inter agency working and reduced duplication.
Awarded supplier
Contact
Identifiers
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External ID: fts-ocds-h6vhtk-066938 • Added 6 August 2026