Community Urgent Eyecare Service (CUES)

The Community Urgent Eyecare Service (CUES) provides urgent assessment, and treatment for sudden onset eye problems such as flashes, floaters, vision loss or minor eye injuries, for residents of Bedford, Luton and Milton Keynes. The service aims to reduce pressure on GPs and hospital eye departments by delivering care locally through optical practices, using remote and face-to-face consultations as appropriate. Patients can self-present or be referred by other healthcare providers. The service is available to adults and children aged 2+ registered with a BLMK GP, as well as eligible residents not registered with a local GP. Initial telephone triage is followed by remote or in-person assessment, with rapid access to specialist advice and guidance.

BLMK ICB are intending to award a contract an existing provider following direct award process C for the following:

Community Urgent Eyecare Service (CUES)

The contract is for a period of 1 year from 1st April 2026.

The expected lifetime value of the contract is £585,471.