Customer Research Surveys
Karbon Homes
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Key details
Procurement
- 79342311 Customer satisfaction survey
What happened
Karbon Homes awarded this contract to MEL RESEARCH LIMITED worth £330,000 on 2 Feb 2026. The contract runs until 31 Mar 2029.
Description
Karbon Group are looking for an experienced research agency to deliver the customer survey element of Karbon's Customer Experience Framework (CEF). Karbon Group consists of Karbon Association including Byker Community Trust (BCT) and subsidiaries 54North Homes (54NH) and Leazes Homes. Karbon Group also provides services to other landlords (i.e. almshouses) as well as to Keelman Homes via our cost sharing vehicle, both of which is part of this tender.
Several customer survey types and methodologies make up our Customer Experience Framework:
- Perception surveys (Tenant Satisfaction Measures and Pulse)
- Transactional surveys (service specific following a transaction)
- Occasional ad hoc research surveys
We seek an experienced research agency with extensive research expertise to carry out our customer surveys and provide the business with actionable data and insight to enable the Karbon Group to provide excellent services to our customers.
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View all →External ID: fts-ocds-h6vhtk-05ec7b • Added 6 August 2026