Find a Tender Service
External Call Handling Service
Halton Housing
Awarded
services
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from Halton Housing, and hundreds more across the UK public sector.
Key details
Contracting authority
Halton Housing
Public authority - sub-central government
Region
Widnes
Delivery: North West England, United Kingdom
Contract value
£135,000ex VAT
Submissions closed
Not stated by buyer
Published
3 August 2026
Procurement
Contract period
22 July 2026 - 21 July 2028
2 years
Possible extension to 21 July 2029 · 2 years, 11 months in total
Extension terms: Single optional extension period of 12 months
Procedure type
Below threshold - open competition
CPV classifications
- 79512000 Call centre
What happened
Halton Housing awarded this contract to SPS DOORGUARD LIMITED worth £135,000 on 21 Jul 2026. The contract runs until 21 Jul 2028.
Description
Halton Housing sought bids for a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out of hours call handling service only, but this requirement has grown to include notable in-hours support.
Awarded supplier
Contact
Address
Waterfront Point, Warrington Road, Widnes, WA8 0TD
Email
Identifiers
Notice ID
073318-2026
OCID
ocds-h6vhtk-065f52
PPON
PJYQ-2612-YCZX
Explore related tenders
External ID: fts-ocds-h6vhtk-065f52 • Added 3 August 2026