Environment, Build, Support and Administration (EBSA)

EBSA provides a highly secure and scalable build, test, deployment and run capability for CNI and non-CNI applications for Migration and Borders within the Home Office.

EBSA key information

• Hosts around 250 programme/product teams, 3,000 users, and major programmes, including Crossing the Border, Electronic Travel Authorisation (ETAs) and Immigration Case Management.
• Multiple tenancy in a secure manner that adheres to the security requirements for each programme of work
• Provides service management for the hosted tenants.
• The existing service is provided by Capgemini.
• The successful bidder will be required to provide a product- centric managed service for EBSA, ensuring optimal performance, security, and cost-efficiency.
• Responsibilities will include infrastructure platform support, management, monitoring, backup and disaster recovery, compliance, updates, managing & delivering remediation of technical debt etc.
• The successful bidder will maintain near 24/7 platform availability, implement best practices as per the policy direction of Home Office Digital and help with cloud strategy, scalability, and resource optimisation for seamless operations.
• Working with the Home Office to deliver efficiency improvement and support the 2030 Digital Strategy