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Contact Centre as a Service (CCaaS)
Incommunities Limited
Awarded
goods
Price only
This tender has closed
The submission deadline for this contract has passed. There may be more active goods tenders from Incommunities Limited, and hundreds more across the UK public sector.
Key details
Contracting authority
Incommunities Limited
public body
Region
Bradford
Delivery: UKE41
Sector
Contract value
£300,000ex VAT
Submissions closed
Not stated by buyer
Published
31 July 2026
Procurement
Procedure type
Award procedure without prior publication of a call for competition
CPV classifications
- 48000000 Software package and information systems
What happened
Incommunities Limited awarded this contract to Alscient Limited worth £300,000 on 30 Apr 2026.
Description
Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
Awarded supplier
Contact
Address
The Quays, Victoria Street, Shipley, Bradford, BD177BN
Contact name
Scott Duffield
Email
Identifiers
Explore related tenders
External ID: fts-ocds-h6vhtk-06d861 • Added 31 July 2026