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Digital Platform

Central Bedfordshire Council

Awarded
services

This tender has closed

The submission deadline for this contract has passed. There may be more active services tenders from Central Bedfordshire Council, and hundreds more across the UK public sector.

Key details

Contracting authority
Central Bedfordshire Council
Public authority - sub-central government
Region
Shefford
Sector
IT & Software
Contract value
£1,395,369ex VAT
Submissions closed
Not stated by buyer
Published
29 July 2026

Procurement

Contract period
29 July 2026 - 3 July 2029
3 years
Possible extension to 3 July 2033 · 6 years, 11 months in total
Extension terms: The contract may be extended at the Council's discretion by one optional period of up to 24 months, followed by up to two further optional periods of up to 12 months each, subject to satisfactory performance, continued business need and the necessary approvals.
Procedure type
Award under framework
CPV classifications
  • 72000000 IT services: consulting, software development, Internet and support

What happened

Central Bedfordshire Council awarded this contract to NETCALL TECHNOLOGY LIMITED worth £1,395,369 on 2 Jul 2026. The contract runs until 3 Jul 2029.

Description

The contract is for the provision of a Digital Service Platform to support the delivery and management of customer-facing services across Central Bedfordshire Council. The solution will provide digital forms, customer self-service, workflow and case management, customer relationship management (CRM), automation and integration capabilities, together with implementation, configuration, training, support and maintenance services. The platform will be supplied as a cloud-based solution and will integrate with the Council's existing systems to support the delivery of digital services and ongoing service improvement.

Awarded supplier

Supplier
NETCALL TECHNOLOGY LIMITED
Companies House: 02831215
Award value
£1,395,369
Award date
2 July 2026

Contact

Address
Priory House, Monks Walk, Chicksands, Shefford, SG17 5TQ
Email
[email protected]

Identifiers

Buyer reference
CBC-2010-EXF-DA-SM
Notice ID
071938-2026
OCID
ocds-h6vhtk-06d600

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External ID: fts-ocds-h6vhtk-06d600 • Added 29 July 2026