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Information, Advice & Guidance for RBWM

Royal Borough of Windsor & Maidenhead

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services
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Key details

Contracting authority
Royal Borough of Windsor & Maidenhead
Public authority - sub-central government
Region
Maidenhead
Delivery: UKJ11, United Kingdom
Contract value
£124,000ex VAT
£148,000 inc VAT
Deadline
19 November 2026
Enquiry deadline
10 November 2026(questions / clarifications)
Award decision
16 December 2026(estimated)
Published
20 October 2026

Procurement

Contract period
1 April 2027 - 31 March 2028
11 months
Possible extension to 31 March 2030 · 2 years, 11 months in total
Extension terms: Initial contract one year, plus one year extension and another one year extension
Procedure type
Open procedure
CPV classifications
  • 85000000 Health and social work services

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Description

The Royal Borough of Windsor and Maidenhead is seeking a Information, Advice and Guidance (IAG) Service to deliver accessible, resident-focused support across Windsor, Maidenhead, and Ascot. The provider will supply multi-channel provision including face-to-face sessions, telephone support, and digital access, alongside community outreach.

Services must be delivered in accordance with defined volume, performance, and requirements to ensure timely issue resolution, crisis prevention, and positive outcomes for borough residents.

How to engage

The purpose of this soft market testing exercise is to gather feedback from experienced providers of Information, Advice, and Guidance (IAG) services. Through this process, the Council is seeking to understand current market capacity and innovative or highly effective delivery models that achieve the best outcomes for residents. The insights gained from this exercise will directly inform the final procurement strategy and service specification, though this engagement does not constitute a formal call for competition or a tender. This engagement is being conducted strictly via a written questionnaire, and there are currently no face-to-face or virtual supplier events scheduled for this phase. To participate, interested providers are invited to contact [email protected] to request the market engagement document for review. Please answer all questions where relevant, providing as much detail as possible in the designated supplier response boxes. Where multiple-choice options are provided, the Council still welcomes any supporting rationale or context within the response sections to help us understand your perspective. All completed questionnaire responses must be returned to [email protected] by 29th July at 13:00, using the subject line "Market Engagement Response: IAG Services" to ensure they are received and processed correctly.

Contact

Address
St Ives Road, Maidenhead, SL6 1RF

Bid documents

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Identifiers

Notice ID
098726-2026
OCID
ocds-h6vhtk-06cbf3

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External ID: fts-ocds-h6vhtk-06cbf3 • Added 15 July 2026