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WSFT - Health Records - Patient Communication & Engagement Solutions

West Suffolk NHS Foundation Trust

Awarded
services
SME-friendly

This tender has closed

The submission deadline for this contract has passed. There may be more active services tenders from West Suffolk NHS Foundation Trust, and hundreds more across the UK public sector.

Key details

Contracting authority
Region
Bury St Edmunds
Contract value
£700,000ex VAT
Submissions closed
1 May 2025
Published
13 July 2026

Procurement

Contract period
1 July 2025 - 31 October 2026
1 years
Procedure type
Call-off from a framework agreement
CPV classifications
  • 64216100 Electronic message services

What happened

West Suffolk NHS Foundation Trust awarded this contract to Synertec Limited worth £700,000 on 12 Nov 2025. The contract runs until 31 Oct 2026.

Description

A patient communications and engagement service used by the Trust to generate, manage and distribute patient correspondence through digital and physical communication channels. The service supports the delivery of appointment notifications, patient letters, reminders and other healthcare-related communications, helping the Trust improve patient engagement.

Awarded supplier

Supplier
Synertec Limited
Award value
£700,000
Award date
12 November 2025

Contact

Address
Hardwick Lane, Bury St Edmunds, IP33 2QZ
Contact name
Ben Pharoah

Identifiers

Buyer reference
CF-3602600D0O000000rwimUAA
Notice ID
22b60bf7-304f-485a-928d-14c6b7542271-905919
OCID
ocds-b5fd17-009d6049-5950-456c-b8df-423c82142b28

Explore related tenders

External ID: cf-ocds-b5fd17-009d6049-5950-456c-b8df-423c82142b28 • Added 13 July 2026