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Provision of an IT Service Management (ITSM) Solution
Northern Ireland Assembly Commission
Awarded
services
Northern Ireland
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from Northern Ireland Assembly Commission, and hundreds more across the UK public sector.
Key details
Contracting authority
Northern Ireland Assembly Commission
Public authority - central government
Region
Belfast
Delivery: UKN06, United Kingdom
Sector
Contract value
£419,000ex VAT
Submissions closed
Not stated by buyer
Published
28 July 2026
Procurement
Contract period
29 July 2026 - 28 July 2030
4 years
Procedure type
Open procedure
CPV classifications
- 48100000 Industry specific software package
- 48460000 Analytical, scientific, mathematical or forecasting software package
- 48480000 Sales, marketing and business intelligence software package
- 48900000 Miscellaneous software package and computer systems
- 72222300 Information technology services
- 72260000 Software-related services
What happened
Northern Ireland Assembly Commission awarded this contract to Alemba Ltd. worth £419,000 on 24 Jul 2026. The contract runs until 28 Jul 2030.
Description
The Northern Ireland Assembly Commission is procuring a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will:
- Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible.
- Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service.
- Streamline service delivery through automation and integrated workflows.
- Improve organisational resilience via knowledge base development and smarter incident management.
- Offer real-time reporting and analytics for improved decision-making.
- Enable accurate, organisation-wide asset visibility and control.
- Ensure change control policies and procedures are adhered to, with improved governance and documentation.
Awarded supplier
Supplier
Alemba Ltd.
GB-PPON: PHCQ-2676-QQYN
Award value
£419,000
Award date
24 July 2026
Contact
Address
Northern Ireland Assembly Commission, Parliament Buildings, Stormont, Belfast, BT4 3XX
Contact name
Procurement Team
Email
Phone
Identifiers
Notice ID
071236-2026
OCID
ocds-h6vhtk-0677f9
Explore related tenders
External ID: fts-ocds-h6vhtk-0677f9 • Added 8 July 2026