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Microsoft Dynamics 365 Contact Centre Telephony Programme Implementation

Suffolk County Council

Awarded
services
SME-friendly

This tender has closed

The submission deadline for this contract has passed. There may be more active services tenders from Suffolk County Council, and hundreds more across the UK public sector.

Key details

Contracting authority
Suffolk County Council
local council
Region
IPSWICH
Sector
IT & Software
Contract value
£230,160ex VAT
Submissions closed
29 June 2026
Published
2 July 2026

Procurement

Contract period
1 July 2026 - 30 June 2029
3 years
Procedure type
Call-off from a framework agreement
CPV classifications
  • 72000000 IT services: consulting, software development, Internet and support

What happened

Suffolk County Council awarded this contract to TTEC Consulting (UK) Limited worth £230,160 on 30 Jun 2026. The contract runs until 30 Jun 2029.

Description

Previously awarded. Published here for transparency purposes. Awarded Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14), for the implementation of Microsoft telephony software; Copilot Studio, Teams, Dynamics 365 Contact Centre and Customer Service.

Awarded supplier

Supplier
TTEC Consulting (UK) Limited
Companies House: 03424866
Award value
£230,160
Award date
30 June 2026

Contact

Address
Endeavour House 8 Russell Rd, Ipswich, IP12BX
Email
[email protected]

Identifiers

Buyer reference
CNTR-560
Notice ID
0167322c-1992-4e66-ba09-39ba92571860-904297
OCID
ocds-b5fd17-2ea3ee45-7ff6-4076-80c4-488acde30fca

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External ID: cf-ocds-b5fd17-2ea3ee45-7ff6-4076-80c4-488acde30fca • Added 2 July 2026