Single Service Centre
Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency
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Key details
Procurement
- 79512000 Call centre
What happened
Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency awarded this contract to Foundever GB Ltd | Capita Business Services Ltd worth £176,500,000 on 10 Aug 2026. The contract runs until 17 Oct 2029.
Description
The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge and incident response service that are currently ongoing or arise in the future.
RM6295 Outsourced Services lot 1 (Citizen Experience) was utilised with GCA support.
Awarded suppliers (2)
- Foundever GB Ltd
- Capita Business Services Ltd
Contact
Identifiers
Explore related tenders
External ID: fts-ocds-h6vhtk-051a65 • Added 24 June 2026