Find a Tender Service

Mystery Shopping Market Research for TransPennine Trains Limited

Transpennine Trains Limited

Live

Confirmed tender

services

SME-friendly

Key details

Contracting authority

Transpennine Trains Limited

Public undertaking

Region

Manchester

Delivery: United Kingdom, United Kingdom

Sectors

Professional Services & Consulting, Marketing & Communications

Contract value

£375,000ex VAT

£450,000 inc VAT

Deadline

21 July 2026

Enquiry deadline

3 July 2026(questions / clarifications)

Award decision

10 September 2026(estimated)

Published

23 June 2026

Procurement

Contract period

1 October 2026 - 30 September 2027

11 months

Possible extension to 30 September 2029 · 2 years, 11 months in total

Extension terms: Option for 1 year extension at the end of the initial term of 12 months followed by another option to extend by a further year.

Procedure type

Open procedure

CPV classifications

79310000 Market research services

Get alerts when Transpennine Trains Limited publishes again

Free lets you browse and discover. Pro emails you the next time Transpennine Trains Limited advertises a services contract.

What happened

The contract runs until 30 Sept 2027.

Description

TransPennine Express (TPE) is a train operating company dedicated to providing high-quality rail services across the North of England and into Scotland. We are committed to continually improving the customer experience and rely on detailed, accurate, and insightful mystery shopping data to support service enhancements, training, and performance monitoring. We are looking for a service provider to support with our mystery shopping programme.

For more information about this opportunity, please visit the eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-Manchester:-Market-research-services./3K9M892546

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/3K9M892546

Contact

Address

Bridgewater House, 58-60 Whitworth Street, Manchester, M1 6LT

Contact name

Ahmed Akram

[email protected]

Phone

0330 095 4077

Identifiers

Buyer reference

TPT365

Notice ID

058926-2026

OCID

ocds-h6vhtk-06bb02

Explore related tenders

Other tenders from Transpennine Trains Limited

View all →

Class 397 Heavy Overhaul Partner£6,000,000

External ID: fts-ocds-h6vhtk-06bb02 • Added 23 June 2026