Out of Hours Phone Service
Housing Solutions
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Key details
Procurement
- 79512000 Call centre
What happened
Housing Solutions awarded this contract to Davies Group Limited worth £75,000 on 17 Jun 2026. The contract runs until 21 Jun 2028.
Description
Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and escalation of emergency repairs, tenancy related matters and other urgent enquiries, ensuring continuity of service and appropriate response to residents need 24 hours a day, 365 days a year.
Awarded supplier
Contact
Identifiers
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External ID: cf-ocds-b5fd17-510b97ff-8713-4aa3-b168-773acec4429f • Added 22 June 2026