Contracts Finder
Housing 21 - Call Monitoring
Housing 21
Awarded
services
SME-friendly
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from Housing 21, and hundreds more across the UK public sector.
Key details
Contracting authority
Housing 21
housing association
Region
Birmingham
Sector
Contract value
£14,000,000ex VAT
Submissions closed
31 October 2025
Published
9 June 2026
Procurement
Contract period
1 November 2025 - 31 October 2035
10 years
Procedure type
Restricted procedure
CPV classifications
- 79512000 Call centre
What happened
Housing 21 awarded this contract to Appello Careline Limited worth £14,000,000 on 31 Oct 2025. The contract runs until 31 Oct 2035.
Description
Housing 21 awarded a contractor to provide a Call Monitoring service via a Restricted Tender process. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included. This contract is for a period of 5 years with an option 2 years + 2 years + 1 year.
Awarded supplier
Supplier
Appello Careline Limited
Award value
£14,000,000
Award date
31 October 2025
Contact
Identifiers
Buyer reference
BIP1021875714
Notice ID
4b18368c-f72f-4fec-8a2c-2dcd9c6bf1bb-901350
OCID
ocds-b5fd17-692b00e3-c191-4fcb-a256-6f7855fd92bd
Explore related tenders
External ID: cf-ocds-b5fd17-692b00e3-c191-4fcb-a256-6f7855fd92bd • Added 9 June 2026