Provision of PALS & Complaints Contact Centre Service
Attain Health Management Services LTD
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from Attain Health Management Services LTD, and hundreds more across the UK public sector.
Key details
Procurement
- 79510000 Telephone-answering services
- 79511000 Telephone operator services
- 79512000 Call centre
What happened
Attain Health Management Services LTD awarded this contract to East of England Ambulance NHS Trust - Commercial Services [CallE worth £11,406,624 on 1 Apr 2026. The contract runs until 30 Sept 2029.
Description
The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust - Commercial Services [CallEEAST] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues.
The contract commences 01st April 2026 and expires 30th September 2026. The estimated value of the new contract (£114.066.24) and the cumulative spend to date (£39,152).
This Contract Award Notice is being published in accordance with the requirements for sub-central contracting authorities, NHS Trusts and NHS Foundation Trusts where the contract value is at least £30,000 inclusive of VAT in accordance with the Public Contract Regulations 2015, which govern the Framework Agreement his Call-Off Contract is associated with.
Awarded supplier
Contact
Identifiers
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External ID: cf-ocds-b5fd17-5e7909ee-6916-44d3-ab67-cbe3a4648a23 • Added 8 June 2026