The Provision of Enhanced Virtual Care Project

Royal Free London NHS Foundation Trust sought to procure Enhanced Virtual Care Services.

The Service provides digitally enabled proactive care for people with complex long-term conditions who are at increased risk of deterioration and avoidable admission. A third party is sought to help deliver remote monitoring, structured clinical triage, personalised care planning, health coaching and medicines optimisation, with agreed escalation routes into primary, community, virtual ward and acute services.

The Authority intends to award a contract, following a Competitive Process, in accordance with The Health Care Services (Provider Selection Regime) Regulations 2023 (“PSR 2023”). For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.

Royal Free London NHS Foundation Trust sought to procure Enhanced Virtual Care Services.

The Service provides digitally enabled proactive care for people with complex long-term conditions who are at increased risk of deterioration and avoidable admission. A third party is sought to help deliver remote monitoring, structured clinical triage, personalised care planning, health coaching and medicines optimisation, with agreed escalation routes into primary, community, virtual ward and acute services.

The Authority intends to award a contract, following a Competitive Process, in accordance with The Health Care Services (Provider Selection Regime) Regulations 2023 (“PSR 2023”), to Doccla UK Limited, based on meeting all key selection criteria and mandatory requirements. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.

The approximate value of the contract is estimated to be £9,000,000, with the initial contract term running from 1st August 2026 to 31st July 2027 (1 year), and an option to extend for a further period of up to three years (1+1+1 years), subject to satisfactory performance and mutual agreement. Additional information: This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.

The standstill period begins on the day after the publication of this notice.

Representations by providers must be made to the relevant authority by midnight, 3rd August 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.

Decision-makers: Denis Enright - Director of Neighbourhood Health, Royal Free London NHS Trust Tara Sood - National Specialty Advisor, Urgent and Emergency Care Azhar Choudhury - Senior Management Accountant

No conflicts of interest declared.

Please contact Procurement with any representations. [email protected]