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CCaaS implementation services
Incommunities Limited
Awarded
services
This tender has closed
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Key details
Contracting authority
Region
SHIPLEY
Sector
Contract value
£75,000ex VAT
Submissions closed
31 March 2026
Published
28 May 2026
Procurement
Contract period
1 April 2026 - 31 March 2029
3 years
Procedure type
Call-off from a framework agreement
CPV classifications
- 72590000 Computer-related professional services
What happened
Incommunities Limited awarded this contract to Alscient Limited worth £300,000 on 13 Mar 2026. The contract runs until 31 Mar 2029.
Description
The provision of a Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
Awarded supplier
Contact
Identifiers
Buyer reference
IC205-160601624077627
Notice ID
4c60bef4-a595-4234-a72d-0e900c683e0c-893711
OCID
ocds-b5fd17-0e67659c-00ea-4ab0-8a3f-05d89359c473
Explore related tenders
External ID: cf-ocds-b5fd17-0e67659c-00ea-4ab0-8a3f-05d89359c473 • Added 28 May 2026