eTenders Ireland
20/095 - Step 1 - Single Party Framework for the Supply of Contact Centre Services to Gas Networks Ireland
Gas Networks Ireland
Awarded
IE
services
Framework agreement
Ireland
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from Gas Networks Ireland, and hundreds more across the UK public sector.
Key details
Contracting authority
Gas Networks Ireland
utility
Region
Ireland
Contract value
Not stated by buyer
Submissions closed
29 January 2021
Published
18 December 2020
Procurement
Contract period
Until 7 January 2028
60 months
Procedure type
Competitive Procedure With Negotiation
CPV classifications
- 79512000 Call centre
- 79342300 Customer services
- 79342310 Customer survey services
- 79342311 Customer satisfaction survey
- 79342320 Customer-care services
- 48333000 Contact management software package
- 72212333 Contact management software development services
- 72253000 Helpdesk and support services
What happened
The contract runs until 7 Jan 2028.
Contact
Procurement contact for this buyer (from their other notices)
Explore related tenders
Other tenders from Gas Networks Ireland
View all →26/034 - A Qualification System for the provision of Engineering, Procurement, Construction, Operation and Maintenance Services for the Strategic Gas Emergency Reserve
25/061 - Qualification System for Boiler Package Units
26/027 - Professional Services Qualification System for the Strategic Gas Emergency Reserve
25/064 - Qualification System for for the provision of Polyethylene (PE) Pipe, Fittings and Valves
25/059 - Qualification System for Telecoms Infrastructure Design, Build and Maintenance
External ID: ie-182033 • Added 19 April 2026