Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres
Citizens Information Board
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Key details
Procurement
- 32429000 Telephone network equipment
- 32500000 Telecommunications equipment and supplies
- 48510000 Communication software package
What happened
Citizens Information Board awarded this contract to DigitalWell worth €742,876 on 15 Mar 2024. The contract runs until 15 Mar 2029.
Description
The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement.
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External ID: ie-2390606 • Added 18 April 2026