Commercial Ticketing and Retail Systems

Provision of commercial ticketing and retail systems

Historic Environment Scotland (HES) has a requirement for a modern, functionally rich and adaptable ticketing system to take our visitor business to the next level. HES has a varied estate of sites, each with their own slightly different requirements; some are predominantly pre-booked, while many rely on walk-up ticketing. HES also sells afternoon teas, events tickets and multi-site passes. A new ticketing system must provide a first-class seamless process for online ticket transactions, along with intuitive point of sale and back-office processes that enables first class customer service and booking management.

The following headline areas are within the scope of this ticketing system tender.

• Online ticketing
• Walk-up ticketing
• Ticket collection kiosks
• Travel Trade booking management
• Explorer Passes
• Education bookings
• Admissions Gift Aid Management
• Membership
• Integration to Microsoft Dynamics 365, our primary membership & CRM System
• Access control for ticket validation
• Payment gateway integrations
• Interface (file export) to Oracle Fusion
• Reporting

Further information can be found in the document attached with this notice.