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Contact Centre Services for 2027 Census Test
Office for National Statistics
Awarded
services
Wales
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from Office for National Statistics, and hundreds more across the UK public sector.
Key details
Contracting authority
Office for National Statistics
Public authority - central government
Region
Newport
Contract value
£413,078ex VAT
Submissions closed
Not stated by buyer
Published
4 June 2026
Procurement
Contract period
2 June 2026 - 30 June 2027
1 year
Procedure type
Award under framework
CPV classifications
- 79512000 Call centre
What happened
Office for National Statistics awarded this contract to SERCO LIMITED worth £413,078 on 2 Jun 2026. The contract runs until 30 Jun 2027.
Description
An integrated solution for the provision, management and resource of an omni-channel contact centre to provide support and telephone data capture for Respondents in England, Wales and Scotland chosen to participate in the 2027 Census Test.
Awarded supplier
Contact
Address
Government Buildings, Cardiff Road, Newport, NP10 8XG
Email
Identifiers
Notice ID
053042-2026
OCID
ocds-h6vhtk-069d3a
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View all →External ID: fts-ocds-h6vhtk-069d3a • Added 20 May 2026