SPS-02244 Microsoft Service Support
Scottish Prison Service
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Key details
Procurement
- 72000000 IT services: consulting, software development, Internet and support
What happened
Scottish Prison Service awarded this contract to Bridgeall worth £282,900 on 15 Aug 2025.
Description
The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following:
-Technical Support – Organisation wide 24/7 problem resolution support – As needed without limit on hours spent resolving or number of incidents.
-Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve.
-Escalation Management – Named resource assigned for critical issues.
-IT health – On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender)
-Account Management – Designated Customer Success Account Manager
-Optional Technical Training – On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)
Awarded supplier
Contact
Identifiers
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View all →External ID: pcs-ocds-r6ebe6-0000807440 • Added 15 May 2026