Building Maintenance Services

It is the intention of the University to establish a contract with a single, competent contractor for the comprehensive provision of building services maintenance services across its estate. The purpose of this contract is to ensure a consistent, efficient, and high-quality approach to maintaining the University’s buildings, supporting both statutory compliance and operational excellence.

The successful contractor will be required to deliver the following core services:

Planned Preventative Maintenance (PPM)

The contractor shall develop and implement a structured PPM programme covering all critical building systems, fabric, and equipment. This programme must be designed to:

• Extend the lifespan of assets
• Minimise unplanned downtime and disruption
• Ensure full compliance with all relevant health, safety, and statutory regulations
• Maintain accurate maintenance records and schedules
• Include provisions for equipment that remains under manufacturer or supplier warranty, ensuring that a required parts or components are sourced and supplied in accordance with the terms of the warranty, at no additional cost to the University

Emergency Maintenance Response (24/7 Coverage)

• The contractor must provide around the clock emergency support service, available 24 hours a day, 7 days a week. This service shall:
• Respond promptly to urgent issues affecting health and safety, security, or core operations
• Deploy qualified personnel within agreed response times
• Offer clear communication and incident reporting protocols

The contractor will be expected to demonstrate the capacity and resources necessary to deliver services across multiple University sites, including academic buildings. These buildings will be:

• Kydd Building
• Old College Building
• Library Building
• Annie Lamont Café Building

The university places a strong emphasis on sustainability, health and safety, and cost efficiency, and expects the appointed contractor to support these strategic priorities throughout the duration of the contract.