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Translation and Interpretation Services Framework

East Sussex County Council

Awarded
services
SME-friendly
VCSE-friendly
Framework agreement

This tender has closed

The submission deadline for this contract has passed. There may be more active services tenders from East Sussex County Council, and hundreds more across the UK public sector.

Key details

Contracting authority
East Sussex County Council
Public authority - sub-central government
Region
Lewes
Delivery: South East England, United Kingdom
Sector
IT & Software
Contract value
£10,400,000ex VAT
£10,400,000 inc VAT
Submissions closed
30 April 2025
Published
13 March 2025

Procurement

Contract period
1 January 2026 - 31 December 2029
4 years
Possible extension to 1 January 2032 · 6 years in total
Procedure type
Competitive flexible procedure
CPV classifications
  • 48740000 Foreign language translation software package
  • 72212740 Foreign language translation software development services
  • 79000000 Business services: law, marketing, consulting, recruitment, printing and security

What happened

East Sussex County Council awarded this contract to AA GLOBAL LANGUAGE SERVICES LIMITED worth £15,000,000 on 1 Jan 2026. The contract runs until 31 Dec 2029.

Description

The East Sussex County Council (ESCC) requires Translation and Interpreting Services in order to meet our commitment to delivering accessible services and help towards meeting some of the needs of the diverse communities within the county.

ESCC currently acts as lead Authority for the 'SUSTI Framework' (Sussex Translation & Interpreting) which is accessed by CCGs (Clinical Commissioning Groups), NHS organisations, West Sussex County Council (WSCC), Surrey County Council (SCC), Brighton and Hove City Council (BHCC) along with District & Borough Councils across East and West Sussex and Surrey.

This will be a multi-supplier framework. the proposed Lot structure at present, to be agreed once preliminary market engagement has taken place is:

  • Spoken Language - remote (telephone/video) and face-to-face
  • Non-Spoken Languages (eg: British Sign Language) - remote (video) and face-to-face
  • Translation, Transcription and Ancillary Services

Project objectives are:

  • To source a provider or multiple providers for Translation and Interpreting services.
  • Secure best value for money for the ESCC and the other users of the Services through the Procurement Act 2023 (PA23) using the competitive flexible procedure.
  • Seek improvements in quality of service and added value through the procurement of these services.

Awarded supplier

Supplier
AA GLOBAL LANGUAGE SERVICES LIMITED
Award value
£15,000,000
Award date
1 January 2026

Contact

Address
County Hall, St Anne's Crescent, Lewes, BN7 1UE
Website
https://www.eastsussex.gov.uk/business/doing-business/tender-for-business
Contact name
Richard Pocklington
Email
[email protected]

Bid documents

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Identifiers

Buyer reference
4783
Notice ID
009283-2025
OCID
ocds-h6vhtk-04eceb

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External ID: fts-ocds-h6vhtk-04eceb • Added 13 May 2026