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Provision of an Outsourced Contact Centre and Business Services
Crown Commercial Service
Awarded
services
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Key details
Contracting authority
Crown Commercial Service
buying consortium
Region
Liverpool
Delivery: North East, United Kingdom
Sector
Contract value
£73,910,000ex VAT
Submissions closed
19 February 2025
Published
9 March 2026
Procurement
Contract period
2 February 2026 - 1 February 2028
2 years
Procedure type
Call-off from a framework agreement
CPV classifications
- 72222300 Information technology services
What happened
Crown Commercial Service awarded this contract to Serco Limited worth £73,910,000 on 9 Feb 2026. The contract runs until 1 Feb 2028.
Description
This contract will provide customer contact services to a range of Home Office Customers. These services will include, but are not limited to telephony, webchat, email. HM Passport Office, Visa Status & Information (VSI) and Ministry of Defence (MOJ) are
Awarded supplier
Supplier
Serco Limited
Award value
£73,910,000
Award date
9 February 2026
Contact
Address
Floor 9, The Capital Building, Old Hall Street, Liverpool, L3 9PP
Contact name
Crown Commercial Service on behalf of Home Office : Home Office
Email
Phone
Identifiers
Buyer reference
CCIT24A35.
Notice ID
abd7ba2e-d1fb-415d-b86a-3bf6a8646b59-887738
OCID
ocds-b5fd17-378ab2f7-dba0-4f9e-9c09-f1426ab84aed
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