Communications Consumer Panel: Moving Home, Staying Connected (consumer research, telecoms and postal services)
OFCOM
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Key details
Procurement
- 79310000 Market research services
What happened
OFCOM awarded this contract to Strat7 Limited, trading as Jigsaw Research worth £49,300 on 8 Jan 2026. The contract runs until 5 May 2026.
Description
Research to understand recent consumer experience of moving home and interacting with telecoms and postal providers, focusing on fairness , service continuity, and challenges during transitions such as switching providers, upgrading/downgrading services, or encountering digital transformations (migrating from PSTN to IP networks, or to an area with different infrastructure or connectivity challenges).
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View all →External ID: cf-ocds-b5fd17-5936c57a-7ead-426e-8eea-97ae6ce92ade • Added 29 April 2026