Calabrio Work Force Management (WFM)
The North Yorkshire Council
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Key details
Procurement
- 48000000 Software package and information systems
What happened
The North Yorkshire Council awarded this contract to Opus Business Systems Limited t/a Opus Telecoms worth £241,896 on 1 Mar 2026. The contract runs until 31 Mar 2031.
Description
Ancillary Services for a Mitel Contact Centre. Calabrio work force management (WFM) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre.
Awarded supplier
Contact
Identifiers
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View all →External ID: cf-ocds-b5fd17-f5cadc64-879f-4b31-93fb-de3b29935de3 • Added 29 April 2026