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Service Desk Software - Knowledge Services & Library
NHS England
Awarded
This tender has closed
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Key details
Contracting authority
NHS England
nhs
Region
Leeds
Sectors
Contract value
£25,965ex VAT
Submissions closed
20 February 2026
Published
2 April 2026
Procurement
Contract period
28 February 2026 - 1 March 2028
2 years
Procedure type
Call-off from a framework agreement
CPV classifications
- 48000000 Software package and information systems
What happened
NHS England awarded this contract to Freshworks Inc. worth £39,465 on 30 Mar 2026. The contract runs until 1 Mar 2028.
Description
A contract to provide a service desk platform with knowledge management and change management capabilities for the National Knowledge and Library Services team.
Awarded supplier
Supplier
Freshworks Inc.
Award value
£39,465
Award date
30 March 2026
Contact
Address
7-8 Wellington Place, Leeds, LS1 4AP
Contact name
NHSE DDAT Commercial Team
Email
Identifiers
Buyer reference
CF-3474000D0O000000rwimUAA
Notice ID
7da089ec-0bb3-4a89-bc95-3e15db04de6d-891605
OCID
ocds-b5fd17-ec49b4e9-3b4c-4d47-bb9b-d75d5672bb85
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External ID: cf-ocds-b5fd17-ec49b4e9-3b4c-4d47-bb9b-d75d5672bb85 • Added 29 April 2026