Contracts Finder
Workforce, Training and Education IT Service Desk
NHS England
Awarded
SME-friendly
This tender has closed
The submission deadline for this contract has passed. There may be more active tenders from NHS England, and hundreds more across the UK public sector.
Key details
Contracting authority
NHS England
nhs
Region
Leeds
Sectors
Contract value
£371,484ex VAT
Submissions closed
8 January 2026
Published
2 April 2026
Procurement
Contract period
1 March 2026 - 1 March 2028
2 years
Procedure type
Call-off from a framework agreement
CPV classifications
- 48000000 Software package and information systems
What happened
NHS England awarded this contract to Freshworks Inc. worth £371,484 on 30 Mar 2026. The contract runs until 1 Mar 2028.
Description
IT Service Desk and Customer Engagement software licences provision for the Technology Enhanced Learning (National) and Healthcare Education Teams (London and Midlands).
Awarded supplier
Supplier
Freshworks Inc.
Award value
£371,484
Award date
30 March 2026
Contact
Address
7-8 Wellington Place, Leeds, LS1 4AP
Contact name
NHSE DDAT Commercial Team
Email
Identifiers
Buyer reference
CF-3474200D0O000000rwimUAA
Notice ID
fc79c1d1-805d-4cc6-861a-35d24ec20077-891610
OCID
ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7
Explore related tenders
Other tenders from NHS England
View all →Secondary Care Medicines Data Pre-Market Engagement£6,750,000
Quality Assurance & Improvement of Structured Learning Placement (SLP) Modules£98,000
Targeted Prostate Cancer Screening Programme - MRI Reporting Service
Targeted Prostate Cancer Screening Programme – PSA Laboratory Processing Service
Strengthening Cultural Capability and Trauma Informed Care in Women’s Health£175,000
External ID: cf-ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7 • Added 29 April 2026