Language Interpretation and Translation Services

The Service Provider shall provide the following Language Services to the Council during the Contract Period 01/01/2026 - 31/01/2027:

1. On Demand Telephone Interpreting (24/7/365): On demand telephone interpreting to provide immediate access to language support whenever required by the Council.

2. Pre Booked Telephone Interpreting: Telephone interpreting arranged in advance in accordance with the Council's requirements.

3. Pre Booked Video Interpreting (spoken): Video interpreting for spoken languages, delivered on a platform that meets the Council's operational needs.

4. Pre Booked Video Interpreting (non spoken): Video interpreting for non spoken languages, including British Sign Language and related communication methods.

5. Face to Face Interpreting (spoken and BSL): In person interpreting for circumstances where remote interpreting is unsuitable. The Service Provider shall allocate the closest available Interpreter to the assignment location to minimise travel time and expenses.

6. Translation Services: The Service Provider shall deliver written translations in all forms requested by the Council. Translations shall be completed to a high standard, ensuring accurate rendering of the content and intent of the source document, with appropriate idiomatic style and nuance. Translation work will be managed by suitably qualified and experienced linguist Project Managers.

7. Typesetting: The Service Provider shall deliver completed translations in the same format as the original source document, provided that the Council supplies all original source files, including links and fonts.

8. Easy Read Services

9. Braille Services

10. On Demand Video: To be made available once launched by the Service Provider. Pricing and operational details shall be confirmed by the Service Provider and agreed through the Change Control Procedure where appropriate.

11. Additional Services available on request: The Service Provider may also provide BSL video with subtitles, transcription, audio to text services, text to audio services, and Deaf Relay Interpreters when requested by the Council.