Customer Journey Mapping Project
The Swaythling Housing Society Ltd (Trading as Abri)
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Key details
Procurement
- 72220000 Systems and technical consultancy services
- 72221000 Business analysis consultancy services
- 72224000 Project management consultancy services
- 79411100 Business development consultancy services
What happened
The Swaythling Housing Society Ltd (Trading as Abri) awarded this contract to REINVIGORATION LTD worth £162,000 on 24 Mar 2026. The contract runs until 1 Apr 2027.
Description
In 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need.
A key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice.
Awarded supplier
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View all →External ID: fts-ocds-h6vhtk-0608e3 • Added 27 April 2026