PS25389 - AI-assisted signposting prototype to improve access to advice on the Acas website
UK SBS
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Key details
Procurement
- 73000000 Research and development services and related consultancy services
What happened
UK SBS awarded this contract to Answer Digital worth £927,000 on 16 Apr 2026. The contract runs until 11 Aug 2026.
Description
***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION *****
This procurement is being concluded following a mini competition under the CCS DPS RM6200 Artificial Intelligence (AI)
Brief Description of Requirement The purpose of this procurement is to design, prototype, and evaluate an AI-chatbot experience for a single, agreed-upon advice topic, and to generate robust evidence of its impact compared with the existing website experience.
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View all →External ID: cf-ocds-b5fd17-fa82a31a-22bd-426a-9e99-5fbf59bee6c3 • Added 27 April 2026