Understanding the Customer 2026 -2029
National Highways Limited
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Key details
Procurement
- 73110000 Research services
- 79310000 Market research services
What happened
National Highways Limited awarded this contract to Ipsos Mori UK Limited worth £990,000 on 23 Apr 2026. The contract runs until 31 Mar 2029.
Description
This programme offers National Highways the capability of a relatively quick turnaround research, designed to support and inform tactical customer related operational or policy related decision making. The research undertaken within the UtC programme provides understanding, context, rationale, and recommendations to improve customer service delivery, in alignment to our Customer Service Strategy, KPIs, PIs and Commitments.
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View all →External ID: cf-ocds-b5fd17-95302339-35ca-428f-877c-a77acf4b2aca • Added 23 April 2026