Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process Support Services
The Office of Government Procurement
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Key details
Procurement
- 22820000 Forms
- 48311100 Document management system
- 48329000 Imaging and archiving system
- 48814200 Patient-administration system
- 64110000 Postal services
- 64112000 Postal services related to letters
- 64113000 Postal services related to parcels
- 64121100 Mail delivery services
- 64200000 Telecommunications services
- 64210000 Telephone and data transmission services
- 64214200 Dedicated-business telephone network services
- 72253000 Helpdesk and support services
- 72253100 Helpdesk services
- 72300000 Data services
- 72310000 Data-processing services
- 72312000 Data entry services
- 72312200 Optical character recognition services
- 72313000 Data capture services
- 72316000 Data analysis services
- 72322000 Data management services
- 72512000 Document management services
- 79131000 Documentation services
- 79310000 Market research services
- 79311000 Survey services
- 79311100 Survey design services
- 79311200 Survey conduction services
- 79311210 Telephone survey services
- 79314000 Feasibility study
- 79342300 Customer services
- 79342310 Customer survey services
- 79400000 Business and management consultancy and related services
- 79410000 Business and management consultancy services
- 79411100 Business development consultancy services
- 79500000 Office-support services
- 79511000 Telephone-answering services
- 79512000 Call centre
- 79995100 Archiving services
- 79996100 Records management
- 79999000 Miscellaneous business-related services
- 79999100 Scanning services
- 79999200 Miscellaneous business-related services
- 85100000 Health services
- 85112000 Hospital support services
- 92512100 Archive destruction services
What happened
The Office of Government Procurement awarded this contract to Abtran | ARI Services Europe Ltd [ARISE] | eDocs | ellio | Fexco Limited | Field Management Ireland | Journeycall Limited | Key Answering Systems Ltd | KPMG | RelateCare Services Ltd | TATA CONSULTANCY SERVICES IRELAND LIMITED worth €155,000,000 on 19 Nov 2024. The contract runs until 19 Nov 2028.
Description
The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services).
Awarded supplier
Contact
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View all →External ID: ie-3784354 • Added 18 April 2026