Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
NHS Midlands & Lancashire Commissioning Support Unit
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Key details
Procurement
- 32412000 Communications network
What happened
NHS Midlands & Lancashire Commissioning Support Unit awarded this contract to Digital Space Cloud Services Ltd worth £43,006 on 22 Dec 2025. The contract runs until 30 Dec 2027.
Description
The following describes the main
components of the service.
- Delivery of professional services
- Digital Space Contact Centre
Annual Software & Support
- Digital Space Amazon Connect
- Softphone, Reporting and
Wallboard
- Amazon Connect webchat and
directed chat where applicable
- Amazon Connect and Lex Gen AI
where applicable
- Digital Space managed service
The following describes the main
components of the service.
- Delivery of professional services
- Digital Space Contact Centre
Annual Software & Support
Docusign Envelope ID: DC2AD8A9-A568-4777-ABC8-125BD072EB48
3
- Digital Space Amazon Connect
Softphone, Reporting and
Wallboard
- Estimated AWS Resale calls,
storage etc..( Note AWS resale re
calls, storage etc is estimated and
dependent on usage.)
Estimated Digital Space Agent Numbers,
AWS Resale calls, Chat, Gen AI where
applicable , storage etc..( Note AWS
resale re calls, storage dependent on
usage.)
Awarded supplier
Contact
Identifiers
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External ID: cf-ocds-b5fd17-518b1ce2-f9e1-4aa9-a3b0-d41177e9ad45 • Added 22 April 2026