eTenders Ireland
Galway City Council - Customer Case Management and Enterprise Resource Planning platform
Galway City Council (Utility)
Awarded
IE
services
Ireland
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from Galway City Council (Utility), and hundreds more across the UK public sector.
Key details
Contracting authority
Galway City Council (Utility)
local council
Region
Ireland
Sector
Contract value
€600,000ex VAT
Submissions closed
3 March 2025
Published
4 February 2025
Procurement
Contract period
Until 21 May 2030
60 months
Procedure type
Open Procedure
Evaluation method
MEAT
CPV classifications
- 72212445 Customer Relation Management software development services
- 72261000 Software support services
- 72262000 Software development services
- 72266000 Software consultancy services
What happened
Galway City Council (Utility) awarded this contract to Spanish Point Technologies Ltd worth €600,000 on 21 May 2025. The contract runs until 21 May 2030.
Description
The core solution comprises of a Customer Relationship Management System (CRM), Customer Web Portal, Online Forms Platform, Workflow, Integrations, Mobile Apps, Reports Dashboard and Knowledge Base.
Awarded supplier
Supplier
Spanish Point Technologies Ltd
Award value
€600,000
Award date
21 May 2025
Contact
Contact name
Elaine Naughton
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