Find the buyer's contact details
Updated 2 Oct 2026
The Contact section of a tender page shows who to ask about the notice; everyone sees it on tenders also on a national portal, and Pro adds Hard to find tenders.
The Contact section of a tender page shows who to speak to about the notice. On any tender that is also on a national portal, everyone sees the contact name, email address and phone number, including free accounts and visitors who are not signed in. On tenders marked Hard to find, the contact details are part of Pro.
Find the contact
- Open a tender from your Dashboard, Browse or an email.
- Scroll to the Contact section.
- Read the Contact name, Email and Phone rows. Select the email or phone number to start an email or call.
The section also shows the buyer's Address and Website where the notice includes them. These are open to everyone on every tender.
If a notice does not include a contact, the Contact section may show only the address and website, or may not appear at all. In that case the notice itself and the buyer's own website are the places to look.
Who sees what
| Tender | Free and signed out | Pro and Business |
|---|---|---|
| Also on a national portal | Contact name, email and phone | Contact name, email and phone |
| Hard to find | Locked | Contact name, email and phone |
You can see how this compares across plans on the Pricing page, in the row "Buyer contacts: name, email and phone".
What a locked contact looks like
On a Hard to find tender, a Free account sees locked placeholders marked Name, Email address and Phone number, with this note: "This tender is hard to find: it is not on the national portals. Pro shows who to contact on the tenders they miss."
- If you are signed in, select Upgrade to Pro. A panel opens explaining what Pro adds. Choose Start Pro to upgrade.
- If you are not signed in, select Sign up free first, then upgrade from your account.
See What "Hard to find" means for what the badge tells you, and Upgrade your plan for how upgrading works.
When to contact the buyer
Buyers often name a contact for questions about a notice. Good moments to get in touch:
- to ask for clarification before the Enquiry deadline, which the tender page shows when the buyer states one (see Deadlines and time zones);
- to check how and where to submit (see Get the bid documents and submit your bid);
- to introduce your business when the notice is an early signal or an RFI (see Early signals and planned contracts).
Good to know
- Contact details are shown as the buyer published them. If an address bounces or a number is unanswered, try the buyer's website or the instructions in the notice.
- Keep questions short and refer to the notice title so the buyer can find it quickly.
- Business plan members also have access to the contacts on every tender, along with other team features.
Find out more: Pricing
More in Understanding a tender
- What the RFI, PQQ and ITT badges meanA stage badge tells you how far along a procurement is, so you know whether to start preparing, register interest or submit a bid.
- What "Hard to find" means on a tenderThe Hard to find badge marks a tender that is not on any national portal, so you would not spot it by checking those portals yourself.
- Early signals and planned contractsEarly signal and Planned Contract labels mark opportunities that are coming, so you can prepare before a tender opens for bids.
- Deadlines and time zonesDeadlines are shown in UK time, with a days-left chip, a countdown on the closing day and a note when the buyer gave no time.
- Get the bid documents and submit your bidOpen the bid documents from the tender page, then use the Respond to this tender button to go to the buyer and submit your bid.
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